ViGuide

ViGuide – Service app for installers and trade partners

Remotely monitor all of your customers' systems from anywhere. As the central control tool, ViGuide is a vital part of your toolbox.


  • Remote monitoring
  • Web application or app
  • Immediate action
  • Map view to help you plan your route

ViGuide connects you conveniently and quickly with your customers.

Monitor your online installations remotely and deal with problems as soon as they occur. As a web application and mobile app, ViGuide is accessible anywhere, any time and on any device without needing updates.

It lets you perform a range of important tasks more efficiently, expand your portfolio of customer services and boost customer satisfaction. All you need is a heating system with a connected gateway (Vitoconnect or new electronic platform) and a customer who uses the ViCare smartphone app.

Your customers can rest assured that you always have a remote eye on their facility, ensure that it runs perfectly and can quickly rectify any problems, in some cases even before they occur.

Works remotely and on site. Works on any mobile device. Works in all use cases. Software that grows in line with your business.

All of this makes ViGuide your number one online services tool!


Dashboard & remote monitoring

  • Now you'll always have an overview of your customers' installation progress. ViGuide tells you what's working correctly and which systems have faults that need to be rectified. Click a heating system to select it and see all relevant information about customer and system.
  • In the administration area, you can add and remove installers and manage your account settings.
  • The App Switcher lets you quickly jump to your most frequently used Viessmann apps, such as the PartnerShop online ordering system, the spare part app or ViBooks for installation manuals and other product documentation.
  • ViGuide lets you and your employees access all Viessmann training content and courses of the online learning space platform.

  • All important system information is easy to find. This includes: Customer name and contact details, heating system type and model, operating status, serial number and gateway number. All these details are right at your fingertips.
  • Vitoguide also reports other information such as burner status, operating time, number of starts, outside temperature, boiler water temperature and WiFi signal strength.
  • As far as available for the system, Vitoguide also determines gas and electricity consumption as well as solar thermal data.

  • All important system information is easy to find. This includes: Customer name and contact details, heating system type and model, operating status, serial number and gateway number. All these details are right at your fingertips.
  • Vitoguide also reports other information such as burner status, operating time, number of starts, outside temperature, boiler water temperature and WiFi signal strength.
  • As far as available for the system, Vitoguide also determines gas and electricity consumption as well as solar thermal data.

  • View details of each fault and call up a description of the cause and action recommended by Viessmann.

  • View a system events history with details of who made the changes and when.
  • A direct link to the spare parts (ET) app lets you order the exact parts you need to complete the job.
  • Viessmann also makes it easier for your customers to carry out maintenance work and avoid problems before they arise. Order the parts you need to complete the maintenance with just one click. Your order includes all the parts you'll need for the heating system in question – no need for a time-consuming search for parts with the risk of forgetting a vital component.

Do you look after several customers who are distributed over a wider area? Do you want a geographic overview of all the systems in your area? The map view helps you plan the most efficient routes between customers. For further details on a system and to view its status, simply click on it on the map.

Mobile

The ViGuide mobile app is available on both iOS and Android devices. As a partner, it will continue to offer you the option of putting a new electronic platform heating system into operation.

The Commissioning Process

Putting a new heating system into operation simply, quickly and safely – ViGuide app makes it easy. The tool for your smartphone makes commissioning easier for you, considerably reduces the time it takes to hand it over to the system operator and can be used practically without prior experience.

The app guides you through the commissioning procedure in four steps:

  • Select the boiler to be commissioned from the list, the app automatically establishes a direct connection to the unit. With the integrated WiFi access point, no internet connection is required.
  • After entering the network name and a password, the user-friendly dashboard appears. For verification purposes, the ViGuide app serial number of the boiler is displayed and confirmed with “Continue”.
  • All parameters are then consecutively queried and set, e.g. system pressure, heating curves, naming of heating circuits and time programs.
  • The device is running. Finally, an acceptance report with all settings can be generated. This can be sent for your own records or to the customer.

Make ViGuide work for you and your customers

  • Your customer can register using the ViCare app
  • They can register you as their engineer on the ViCare app and activate the remote service
  • You accept the remote service request in the ViGuide software
  • Your benefits: remote maintenance, automated messages, show fault displays and much more
  • Your customer enjoys your personal service and the ViCare app features

Log in and give it a try

Log in and try it for yourself. Get to grips with ViGuide by directly starting your own system or that of a member of your staff. Still not signed up? Contact your Viessmann sales advisor.  

ViCare app

ViCare is the key to unlocking your ViGuide experience. ViCare makes operating the heating system very straightforward and intuitive for your customers. For example, they are able to preset the temperature they find most comfortable. And a very important feature for your customers: They can immediately connect to their trade partner.

Not sure which product you need? Use our simple tool.

Vitoconnect 100 WiFi module

The Vitoconnect 100 WiFi module is the interface between boiler and app and is hardwired to the Vitotronic control unit. A wall mounted adaptor measuring only 10 x 10 centimetres is provided, with a plug-in power supply unit included in the standard delivery.

The Vitoconnect 100 hooks up to the local WiFi network via plug & play. To register, all you need to do is use your smartphone to scan the QR code attached. The Vitoconnect 100 is compatible with mobile terminal devices with iOS (V8.0 or higher) and Android (V 4.4 or higher) operating systems.

Once the ViCare app is up and running, you can set up Vitoconnect and also get linked up to your local contractor in Vitoguide.

The Vitoconnect 100 incorporates a comprehensive approach to security, which has successfully passed a VDE Smart Home information security test.

Recommended Topics